Responsibilities Overview

• Assist with the communication between the customer services team and our US vendor.
• Responsible for ensuring the completeness of customs clearance information and documents. Ensure the comminication between our service providers and airlines is completed in a timely manner.
• Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues.
• Coordinate and follow-up with our warehouse and 3rd party warehouses for the customer's needs. Such as: order fulfillment, forwarding, dropship, transshipment, and demolition etc.
• Monitor and coordinate import customs clearance and transportaion.
• Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests.

Qualifications

• Bachelor’s degree from four-year college or university and 1-2 years related experience and/or training
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite or similar software

Schedule: 5 days a week with weekend availability

IM Global LLC is an equal opportunity employer and offers visa sponsorship for the right candidate.

Job Type: Full-time

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Application Question(s):

• Are you willing to work on the weekends?

Experience:

• Logistics: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: In person